1. Introduction
At Bali Nusa Tour, we value your privacy and are committed to protecting your personal data. This policy explains how we handle your information when you visit our website, use our booking services, or communicate with our team via WhatsApp.
2. Information We Collect
We only collect the minimum information necessary to provide you with an exceptional Bali travel experience. This includes:
- Identity Data: Full name and number of travelers in your group.
- Contact Data: Your WhatsApp number and email address for booking confirmations.
- Tour Logistics: Hotel name, pickup location, and your preferred tour dates.
- Payment Info: Transaction receipts if paying via PayPal or Bank Transfer.
3. How We Use Your Data
Your information is used exclusively to facilitate your trip. We use it to:
- Coordinate pickups with your assigned professional driver.
- Send you instant booking confirmations and itinerary updates via WhatsApp.
- Request feedback after your tour to help us improve our 5-star service.
Crucially: We never sell, lease, or distribute your email or phone number to any third-party marketing companies.
4. WhatsApp Communication Security
As our primary booking channel, we treat your WhatsApp conversations with the highest confidentiality. Our drivers only receive the logistics data (location & time) needed for your specific tour. We do not use your number for unsolicited marketing messages (spam).
5. Data Retention
We retain your logistics data strictly for the duration of your Bali holiday. Once your tour is completed and any necessary follow-up is finished, your specific travel details are archived securely.
6. Your Rights
You have the right to request a copy of the data we hold about you or ask for your contact information to be removed from our records at any time. Simply message us on WhatsApp to process your request.
7. Contact Our Privacy Team
For any privacy-related questions, please reach out to us directly:
- Email: info@balinusatour.com
- WhatsApp: +62 813 3899 1948